Is there Private Parking facility?
Yes, the Hotel Serena Milan offers private parking at a competitive rate.

Is the property Air Conditioned? Is there an extra charge for this?
Yes, the entire property is Air Conditioned at no extra charge.

Does the Milan Serena Hotel have Internet access?
Yes, the property is covered by a wireless connection.

Are staff on hand 24 hours?
Yes, the reception desk is attended at all times.

Do all rooms come with private bathrooms?
Yes they do. Rooms with a bath should be requested when booking.

Does the Milan Hotel Serena offer a shuttle service to and from the airport?
Unfortunately not, but our fantastic location next to Stazione Centrale makes the hotel incredibly easy to reach. Check our Location page for detailed instructions.

Do you accommodate for non-smokers?
Yes, non smoking rooms are available upon request by submitting a note in the comments box when booking.

Are pets welcome?
Small animals yes – but please let us know when booking.

Can I pay the bill on arrival?
If you prefer, yes.

Do you have a lift?
Yes, Milan Serena Hotel has a lift. Guests with mobility problems may express any concerns when booking.

Do all the rooms have Satellite TV?
Yes, including a host of international channels such as BBC and CNN.

What kind of breakfast is available? What time is breakfast served? Is this included in the price?
Italian continental Buffet Breakfast is served in the serene breakfast room from 7.30 till 10 am and this is included in the rate per night.

Which credit cards do you accept?
Yes: American Express, Visa, Diner’s Club and Euro/Mastercard.

Does the price include taxes?
Yes, all taxes are included in the price.

Does the price vary according to the number of people?
No, the price is per room – single, double or triple.